Privacy Policy

Last updated: July 2026

Dynamic Signs & Print respects your privacy and is committed to protecting the personal information you share with us through our website, enquiry forms, quote requests, email, telephone, WhatsApp, social media or any other communication channel.

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, how we protect it, and what rights you have under South African privacy law, including the Protection of Personal Information Act, 4 of 2013.

1. Who we are

Dynamic Signs & Print is a South African printing, signage, branding and design business based in Springs, Gauteng.

For the purposes of this Privacy Policy, “Dynamic Signs & Print”, “DSP”, “we”, “us” or “our” refers to Dynamic Signs & Print and the team responsible for operating this website and responding to enquiries.

Website: www.dynamicsp.co.za

Email: info@dspmails.co.za

Telephone: +27 (0)11 811 5477

Physical address: 49 Geduld Road, Geduld Ext, Springs, 1559

Information Officer / privacy contact: Tony de Kok

2. Personal information we may collect

Depending on how you interact with us, we may collect the following types of personal information:

your name and surname;
your company or organisation name;
your email address;
your telephone or mobile number;
your physical, delivery or installation address;
information submitted through our contact or quote request forms;
details about the printing, signage, branding or design service you are enquiring about;
project specifications, quantities, deadlines and production requirements;
artwork files, logos, images, documents, designs or other material you send to us;
information needed to prepare quotations, process orders, deliver work or communicate about a project;
billing, payment or administrative information, where applicable;
website usage information collected through cookies, analytics tools and similar technologies.

We only ask for information that is reasonably necessary for the purpose for which it is collected.

3. How we collect personal information

We may collect personal information when you:

submit a contact form or request a quote through our website;
email, phone or WhatsApp us;
send us artwork, logos, photographs, documents or project briefs;
request printing, signage, branding, design or installation assistance;
interact with us on social media;
visit our website and accept or interact with cookies;
communicate with our team about a quote, order, project, delivery or account.

Where possible, we collect personal information directly from you.

4. Why we use your personal information

We use personal information for legitimate business purposes, including to:

respond to enquiries;
prepare quotations;
communicate about services, orders, proofs, approvals, deadlines and delivery;
provide printing, signage, branding, design, copy centre, laser cutting, engraving, label printing, rubber stamp, wide format printing and related services;
process artwork, logos, specifications and project instructions;
arrange delivery, collection, installation or site-related project work where applicable;
maintain business and accounting records;
improve our website, services and customer experience;
monitor website performance and enquiry activity;
comply with legal, tax, regulatory or contractual obligations;
send marketing communication where permitted by law or where you have consented.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected.

5. Google Analytics, Google Ads and website tracking

We may use Google services such as Google Analytics, Google Tag Manager, Google Search Console, Google Ads, conversion tracking or similar tools to understand how visitors use our website, measure enquiry activity, improve our website and assess the performance of digital marketing campaigns.

These tools may use cookies, tags, pixels or similar technologies to collect information such as:

pages visited;
time spent on the website;
browser and device information;
approximate location information;
referring websites or campaigns;
interactions with forms, buttons or enquiry actions;
conversion or enquiry activity.

We do not intentionally send names, email addresses, telephone numbers, message content or other directly identifiable personal information to Google through analytics or advertising tags.

Google may process information collected through these tools in accordance with its own privacy and data processing terms. You can learn more by visiting Google’s page titled “How Google uses information from sites or apps that use our services.” https://policies.google.com/technologies/partner-sites

Where required, we will request your consent before using non-essential analytics, advertising or marketing cookies.

You can manage cookies through our cookie banner, your browser settings or Google’s available privacy and advertising controls.

6. Cookies

Our website may use cookies and similar technologies to:

make the website function correctly;
remember certain preferences;
understand how visitors use the website;
improve website performance;
measure marketing and advertising effectiveness;
support security and spam prevention;
provide social, map, chat or embedded features where used.

Some cookies are necessary for the website to work. Others, such as analytics or advertising cookies, may require your consent.

You can manage or withdraw cookie consent through the cookie banner or your browser settings.

7. Artwork, logos and project materials

As a printing, signage and branding business, we may receive artwork, logos, documents, photographs, graphics, brand files, layout proofs and other project materials from clients.

These materials are used to quote, design, produce, print, install or complete the requested work. We treat these materials as confidential business information where appropriate and will not knowingly use them for unrelated purposes without permission.

Where we wish to photograph or showcase completed work for portfolio, website, social media or marketing purposes, we will take reasonable care not to disclose sensitive information and may request permission where appropriate.

8. Sharing personal information

We do not sell your personal information.

We may share personal information only where necessary and appropriate, including with:

website hosting and technical service providers;
email, security, backup and website support providers;
analytics and advertising service providers such as Google, where applicable;
courier, delivery or installation partners where required for a project;
suppliers or production partners where needed to complete a service;
accounting, legal, compliance or administrative service providers;
authorities or regulators where required by law.

Where third parties process personal information on our behalf, we expect them to handle it securely and only for the purpose for which it was provided.

9. Cross-border processing

Some of the service providers we use, including website, analytics, advertising, email, hosting or cloud-based providers, may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is allowed under applicable privacy laws and that appropriate safeguards are in place.

10. Direct marketing

We may send you marketing communication about our services, updates or related offerings if:

you have consented to receive it;
you are an existing customer and the communication relates to similar services;
or we are otherwise permitted to do so by law.

You may opt out of marketing communication at any time by using the unsubscribe option where available or by contacting us directly.

We will not sell your contact details to third parties for their own marketing purposes.

11. How we protect personal information

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These steps may include:

using secure website connections where available;
limiting access to personal information;
using password protection and security tools;
maintaining website security and backups;
keeping plugins, website systems and security tools updated;
taking reasonable care with emails, files, artwork and project information.

No website, email system or digital platform can be guaranteed to be completely secure, but we take reasonable care to protect the information entrusted to us.

12. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

respond to enquiries;
prepare and manage quotations;
complete client projects;
maintain business, accounting and tax records;
deal with disputes, queries or follow-up work;
comply with legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify or securely archive it.

13. Your rights

Under South African privacy law, you may have the right to:

ask what personal information we hold about you;
request access to your personal information;
ask us to correct or update inaccurate information;
request deletion or destruction of information where appropriate;
object to certain processing of your personal information;
withdraw consent where processing is based on consent;
object to direct marketing;
submit a complaint to the Information Regulator.

To exercise your rights, please contact us using the details below.

14. Information Regulator

If you believe your personal information has been handled unlawfully or your privacy rights have been infringed, you may contact the Information Regulator South Africa.

Information Regulator South Africa

Telephone: 010 023 5200

Toll-free: 0800 017 160

Email: enquiries@inforegulator.org.za

15. Children’s personal information

Our website and services are not aimed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and address the matter.

16. Links to other websites and platforms

Our website may contain links to external websites, social media platforms, Google services, maps, WhatsApp or other third-party platforms.

We are not responsible for the privacy practices, content or security of third-party websites or platforms. Please review their privacy policies before sharing personal information with them.

17. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or privacy practices.

The latest version will be published on this page with the updated date.

18. Contact us

For privacy-related questions, requests or concerns, please contact:

Dynamic Signs & Print

Email: info@dspmails.co.za

Telephone: 011 811 5477

Address: 49 Geduld Road, Geduld Ext, Springs, 1559